Terms of Service

1. What Lantern Is

Lantern is an AI-powered business intelligence service. We connect to your existing business software and provide a conversational interface — via messaging platforms — through which you can ask questions about your business data and receive AI-generated answers.

Lantern is not a financial advisor, legal advisor, accounting service, or regulated professional service. We provide data retrieval and AI-generated analysis to support your decision-making. We do not make decisions on your behalf.

2. Eligibility

You must be at least 18 years old and have the legal authority to bind the business entity on whose behalf you are using the Service. By subscribing, you represent that you have the right to grant us access to the business tools and data you connect.

3. Account and Access

Setup. During onboarding, we connect to your business tools using secure authentication methods. You are responsible for ensuring you have the right to grant this access.

Messaging. Your Lantern assistant communicates via your chosen messaging platform. You are responsible for the security of your messaging account.

Credentials. Credentials you provide are stored securely with strict access controls. Each client's credentials are kept separate. You may revoke access at any time by disconnecting tools or requesting account deletion.

4. AI-Generated Content

Lantern uses artificial intelligence to process your data and generate responses. You acknowledge and agree that:

• AI-generated responses may contain errors, inaccuracies, or hallucinations. AI systems can produce confident-sounding responses that are factually incorrect.
• Responses may reflect stale or cached data rather than real-time information, depending on how your connected tools deliver data.
• Responses should not be treated as professional advice. Always verify critical business decisions, financial figures, tax calculations, legal matters, and compliance questions with qualified professionals.
• You are responsible for all business decisions you make, regardless of what Lantern suggests.
• The Service, including all integrations and features, may be experimental, in development, or reliant on third-party capabilities that may change without notice. You acknowledge that any aspect of the Service may behave unpredictably, produce incorrect results, perform unintended actions, or be modified or discontinued at any time. This includes but is not limited to: incorrect data retrieval, unintended modifications or deletions of data in your connected tools, sending incorrect notifications, misinterpreting your data, or taking automated actions that cause disruption to your business operations. You use the Service at your own risk.

5. Fees and Payment

Pricing. Fees are communicated during onboarding and confirmed in writing before your subscription begins. Pricing may include a one-time setup fee and a recurring monthly fee.

Setup. Setup is typically completed within 7 business days of payment. Setup timelines depend on timely completion of authorisation steps by the Client, including granting access to business tools and providing requested information. Delays caused by the Client do not count towards this timeline.

Billing. Monthly fees are billed in advance. We will provide at least 14 days' notice before any price increase.

Cancellation. You may cancel at any time by emailing lantern@brofi.com or notifying us via your messaging channel. Upon cancellation:

• Access continues until the end of the current billing period.
• We disconnect all tool integrations and delete your stored credentials within 30 days.
• You may request deletion of all stored business data (see our Privacy Policy).
• No refunds are provided for partial billing periods unless required by applicable law.

6. Your Responsibilities

You agree to:

• Provide accurate information during onboarding.
• Ensure you have the legal right to grant access to the tools and data you connect.
• Not use the Service for any unlawful purpose.
• Notify us promptly if you believe your account or credentials have been compromised.
• Comply with the terms of service of any third-party tools you connect through Lantern.

7. Acceptable Use

You may not use Lantern to:

• Process data you do not have the legal right to access or handle.
• Attempt to access data belonging to other Lantern clients.
• Reverse-engineer, decompile, or extract the source code of the Service.
• Send spam, phishing messages, or unsolicited communications.
• Overwhelm the Service with automated requests.
• Process special category data (health data, biometric data, data concerning children under 16) without prior written agreement with us specifying additional safeguards.

8. Data Access, Automated Operations, and Security

How your assistant accesses data. Lantern connects to your business tools and may access and interact with data within those tools as part of normal operation. The scope of access depends on the permissions granted during onboarding and the capabilities of each connected tool. You acknowledge that AI-directed operations carry inherent risks, including the possibility of unintended modifications, deletions, or other changes to your data or accounts.

Automated operations. Your assistant may perform automated tasks and send notifications as part of normal operation. You may adjust the scope of automated operations at any time by contacting us.

Your responsibility to maintain backups. You are responsible for maintaining independent backups of all business data accessible through connected tools. Lantern is not a backup or data recovery service. We are not liable for data loss, corruption, or unintended modifications resulting from the operation of the Service.

Security. We implement industry-standard security measures to protect your data. Each client's data is kept separate and access-controlled. Full details are in our Privacy Policy.

8a. Security Risks

No system is completely secure. Despite the security measures we implement, you acknowledge that the transmission and storage of data over the internet carries inherent risks. Unauthorised third parties may attempt to access, intercept, or compromise your data through cyberattacks, phishing, malware, vulnerabilities in third-party software, social engineering, or other methods, some of which may be unforeseeable or beyond current prevention capabilities.

You acknowledge and accept that:

• Data transmitted to or stored by the Service could be accessed, stolen, altered, or destroyed by unauthorised parties despite our security measures.
• Third-party services we integrate with may themselves be compromised, and we are not liable for security incidents originating at third-party providers.
• Credentials you provide (API keys, tokens, passwords) could be targeted by attackers. You are responsible for the strength, uniqueness, and confidentiality of credentials you share with us.
• We will make reasonable efforts to detect and respond to security incidents, but we cannot guarantee detection of every breach or unauthorised access.

To the maximum extent permitted by applicable law, we are not liable for losses, damages, or harm resulting from unauthorised access to, theft of, alteration of, or destruction of your data or credentials, except where such incident is caused directly by our gross negligence or wilful misconduct.

If we become aware of a security incident that affects your data, we will notify you and any relevant authorities as required by applicable law. See our Privacy Policy for our breach notification commitments.

8b. Third-Party Platform Compliance

Lantern accesses your connected tools and platforms using methods that may include automated interactions. Some third-party platforms restrict or prohibit automated access in their terms of service. Using Lantern with such platforms could result in warnings, suspension, or termination of your account on those platforms.

You acknowledge and agree that:

• It is your responsibility to review and understand the terms of service of each platform you connect to Lantern before granting access.
• We do not guarantee that our methods of accessing third-party platforms will comply with those platforms' terms of service, acceptable use policies, or automation restrictions at all times.
• We are not liable for any account suspensions, bans, data loss, or other consequences imposed by third-party platforms as a result of automated access through Lantern.
• Third-party platforms may change their terms, policies, or technical restrictions at any time without notice to us, which may affect Lantern's ability to access your data on those platforms.

If you are unsure whether a platform permits automated access, we recommend contacting that platform directly before connecting it to Lantern.

9. Intellectual Property

The Service, including its software and infrastructure, is owned by Brofi LLC. These Terms grant you the right to use the Service as described, nothing more.

You retain full ownership of your business data. We claim no ownership rights over data you provide or that is retrieved from your connected tools.

10. Third-Party Services

Lantern integrates with third-party platforms. We are not responsible for the availability, accuracy, or policies of third-party services. Your use of connected tools remains subject to those tools' own terms of service.

11. Service Availability

We aim to provide continuous access but do not guarantee uptime. The Service may be unavailable due to maintenance, updates, third-party outages, or circumstances beyond our control. We will make reasonable efforts to notify you of planned downtime.

12. Limitation of Liability

To the maximum extent permitted by applicable law:

• Our total aggregate liability for any claims arising from the Service shall not exceed the total fees you have actually paid to us under these Terms.
• We are not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, business interruption, or loss of goodwill.
• We are not liable for decisions you make based on AI-generated content.
• We are not liable for losses resulting from third-party service outages, data breaches at third-party providers, or changes to third-party integrations.

Nothing in these Terms excludes or limits liability for: death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot be excluded under applicable law.

13. Indemnification

You agree to indemnify and hold harmless Brofi LLC from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your use of the Service in violation of these Terms, your violation of applicable law, or your breach of any third-party rights.

14. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes at least 30 days before they take effect, via email or your messaging channel. Continued use after changes take effect constitutes acceptance. If you disagree with updated Terms, you may cancel your subscription.

15. Termination

By you. Cancel at any time per Section 5.

By us. We may suspend or terminate your access if you breach these Terms, or for any reason with 30 days' written notice.

After termination. We disconnect all integrations, delete stored credentials, and — upon request — delete all stored business data. Sections 9, 11, 12, 13, and 16 survive termination.

16. Governing Law

These Terms are governed by the laws of the State of Wyoming, United States. Any disputes shall be resolved through binding arbitration under the American Arbitration Association's Commercial Arbitration Rules, held in Wyoming or remotely.

For UK and EEA users: Nothing in these Terms affects your statutory consumer rights. Where mandatory consumer protection laws of your jurisdiction apply, they take precedence.

17. Contact

Brofi LLC

Email: lantern@brofi.com